AroFi Documentation

Everything you need to run AroFi well.

A practical handbook for setup, routers, hotspot billing, Mobile Money, vouchers, agents, wallets, reporting and day-to-day network operations.

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Step 26Page 26 / 27
Step 26Network operator

Troubleshoot in the correct order

Use one evidence-based sequence instead of resetting devices or changing many settings at once.

When the portal does not open

  1. Confirm the phone is connected to the hotspot SSID and mobile data is off.
  2. Check the phone IP address and default gateway.
  3. Confirm the gateway is the MikroTik hotspot address.
  4. Open the local MikroTik login address directly.
  5. Check HotSpot, DHCP and bridge status on the MikroTik.
  6. Check AROFi router heartbeat, RADIUS and portal-file status.
  7. Change only the first failed layer, then test again.

When payment succeeds but internet does not open

  1. Open the payment and confirm provider status is successful.
  2. Confirm an activation record and reconnect credentials were created.
  3. Confirm RADIUS is reachable from the router.
  4. Confirm the customer MAC and hotspot server are correct.
  5. Check the active session and router log for the first authentication error.

When a voucher QR fails

  1. Confirm the phone is on hotspot WiFi.
  2. Read the QR destination and confirm it uses the local hotspot login route.
  3. Open the local TEST-NOT-VALID URL to prove routing and automatic submission.
  4. Re-download the existing batch PDF after a QR routing deployment.
  5. Test one newly downloaded QR before printing the full batch.
AROFi · AROSOFT Innovations Ltd26Troubleshoot in the correct order